Contact Us

Have a question or need guidance? We're here for you every step of the way—ready to provide quick, helpful answers.

At Arbor, we listen. It's our privilege to support you in pursuing your goals and dreams. We promise to understand your needs, offer solutions, and value your feedback.

Simply call us at 269.375.6702 or use any of the ways to reach out to us on this page.

Watch: Schedule an Appointment Online

Contact Center Hours

We're available by appointment, phone, chat, or text from 8:30 a.m. - 5:30 p.m. Monday through Friday and 9 a.m. - noon on Saturday.

By Appointment

Video Chat or In-Person Options

By Phone

269.375.6702 or 800.442.7340

Consumer Lending

Commercial Banking

Loan Line (available 24/7)

Mortgages/Home Equity

Card Services

269.375.6702 or 800.325.3678 (after hours)

Live Chat

Available during business hours. Just click the chat icon at the bottom of your screen.

Report Identity Theft or Fraudulent Activity

If you have recently experienced fraudulent activity or have become a victim of scams/fraud please contact the credit union immediately at 269.375.6702 and contact the three major credit bureaus to request a fraud alert be placed on your credit report:

Equifax: 800-525-6285

Experian: 888-397-3742

TransUnion: 800-680-7289

Visit our Security Center for more information on how to safeguard your personal information.

Contact Us By Mail

Arbor Financial Credit Union
1551 South 9th Street
Kalamazoo, MI 49009

Contact Form

Just fill out this form, and an Arbor Financial team member will be in touch soon. Please refrain from sending confidential information like your social security number, account number, or other personally identifiable information through this form. Information sent through this form is not encrypted.