Your New Mobile & Online Banking Experience is Here!

We’re excited to share that your upgraded digital banking platform is now live! To help you get the most out of the new experience, here are a few things to know:

✔️ No Need to Change Your Login.

Your Login ID and Password will stay the same. You will be prompted to change it at the initial login, but you can use the same credentials if you'd like. After the upgrade, simply log in as usual. For your security, you’ll receive a Secure Access Code via text, email, or phone to confirm your identity. Please note: if joint owners use the same login as the primary member, only the primary member’s debit card will display. Primary and joint owners can easily create a separate login by clicking Enroll on the login screen.

✔️ App Update Information. 

  • iPhone Users: If automatic updates are turned on, your app should update on its own. If not, simply visit the App Store and tap “Update” to enjoy the latest features.
  • Android Users: The app is here! Simply download it from the Google Play Store by clicking here

✔️ Re-Establish Your Alerts 

To continue receiving account notifications, you’ll need to set up your alerts again in the new system. You’ll now find even more alert options under: Security & Settings and Card Management > Card Tools.

✔️ Re-Establish Member-to-Member Transfers

Transfers to joint owner accounts have been carried over automatically. However, if you previously set up transfers to other Arbor accounts where you're not a joint owner, you'll need to re-establish them.

✔️ Credit Card Access  

Your credit card details have carried over. For enhanced features, head to Card Management > Card Tools > Credit Card Portal. The first time you log in, you'll be prompted to register and accept the terms and conditions.

✔️ Debit Card Visibility for Joint Owners

If joint owners use the same login as the primary member, only the primary member’s debit card will appear. To view individual debit cards, joint owners can create their own login by selecting Enroll on the login screen.

✔️ Need Help? Meet Agent MOE!

If you have any questions as you get started, Agent MOE — your new digital assistant — is ready to help within Mobile & Online Banking! You’ll find Agent MOE under the "Connect with Us" menu for quick answers about transfers, alerts, card management, and more.

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Exciting New Features to Upgrade Your Banking! 

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Pick Your Favorites 

Customize your experience by choosing up to 10 favorite accounts to display on your home page for quick balance views. You can also organize your accounts in any order you prefer—making it easier to see what matters most to you.

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Enhanced Alerts 

Stay in the know with customizable alerts for any of your accounts—including card control alerts. Get notified about spending limits, payment due dates, unusual activity, card usage, and more. It’s quick and easy to set up the alerts that matter most to you.

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Card Management

Easily manage your debit and credit cards right from Mobile & Online Banking. You can view card details, set up alerts, lock or unlock your card if it’s lost, report it stolen, file disputes, and more. Simply go to: Card Management > Card Tools > Credit Card Portal.

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MORE Upgrades! 

Enjoy a refreshed, user-friendly design and smoother navigation. You'll have faster access to mobile check deposits, the ability to make escrow payments, and clearer tracking of late payments—now highlighted in red for easy visibility. And that’s just the beginning!

Frequently Asked Questions

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A Smarter Way to Bank

Enjoy a fresh new look, faster navigation, and powerful tools—all designed to make managing your money easier, anytime and anywhere.