Your New Mobile & Online Banking Experience is Here!

We’re excited to share that your upgraded digital banking platform is now live! To help you get the most out of the new experience, here are a few things to know:

✔️ No Need to Change Your Login.

Your Login ID and Password will stay the same. You will be prompted to change it at the initial login, but you can use the same credentials if you'd like. After the upgrade, simply log in as usual. For your security, you’ll receive a Secure Access Code via text, email, or phone to confirm your identity. Please note: if joint owners use the same login as the primary member, only the primary member’s debit card will display. Primary and joint owners can easily create a separate login by clicking Enroll on the login screen.

✔️ App Update Information. 

• iPhone Users: If automatic updates are turned on, your app should update on its own. If not, simply visit the App Store and tap “Update” to enjoy the latest features.

• Android Users: We’re just as disappointed as you are—our upgraded app is fully ready but is still awaiting release from the Google Play Store. Unfortunately, we have no control over their approval timeline, and we’re eager for them to make it available as soon as possible.

  In the meantime, you can still enjoy your upgraded account experience through our secure Online Banking Portal. If you're viewing this on a desktop and would like to access Online Banking on your mobile device, simply scan the QR code below:

   

✔️ Re-Establish Your Alerts 

To continue receiving account notifications, you’ll need to set up your alerts again in the new system. You’ll now find even more alert options under: Security & Settings and Card Management > Card Tools.

✔️ Re-Establish Member-to-Member Transfers

Transfers to joint owner accounts have been carried over automatically. However, if you previously set up transfers to other Arbor accounts where you're not a joint owner, you'll need to re-establish them.

✔️ Credit Card Access  

Your credit card details have carried over. For enhanced features, head to Card Management > Card Tools > Credit Card Portal. The first time you log in, you'll be prompted to register and accept the terms and conditions.

✔️ Debit Card Visibility for Joint Owners

If joint owners use the same login as the primary member, only the primary member’s debit card will appear. To view individual debit cards, joint owners can create their own login by selecting Enroll on the login screen.

✔️ Need Help? Meet Agent MOE!

If you have any questions as you get started, Agent MOE — your new digital assistant — is ready to help within Mobile & Online Banking! You’ll find Agent MOE under the "Connect with Us" menu for quick answers about transfers, alerts, card management, and more.