Security Center

Your Sensitive Information

Be suspicious if you are contacted for account information. Arbor Financial Credit Union, and our business partners, will never initiate a request for sensitive information via phone, email, or text message. This information includes, but is not limited to:

  • Social security number
  • Passwords
  • Secure access codes
  • Account number
  • Member number
  • PIN numbers
  • Credit or debit card number

Contact Arbor Financial Credit Union directly at 269.375.6702 if you have any questions or concerns.

woman suspicious on phone

Types of Scams

Fraud Prevention

Fraudsters are using several different sophisticated tactics to target and scam victims, so it is vital to stay alert. Here are a couple of tips to get you started:

  • Monitor your account activity regularly for any unusual activity.
  • Sign up for real-time account alerts via email, text, online banking, or pushed through our mobile banking app.
  • Never share your bank account, credit card, or Social Security information with anyone who contacts you over the phone. If someone requests remote access to your computer or phone, hang up.
  • If something doesn’t seem right, end all communication. Fraudsters want you to make an impulsive decision, so be sure to do your research if you’re unsure of the legitimacy of communication.
  • Never open unexpected attachments or links in emails and texts.
  • Be cautious when making online transactions or with unknown third parties.
couple concerned laptop

ID Protect

Now you can fight back. For just $3 a month, Arbor Financial is offering families 24/7 protection through ID Protect and Total Identity Monitoring, including access to a fraud specialist, debit and credit card registration, continuous monitoring of over 1,000 databases, and more!

Learn More about ID Protect

What To Do if You Become a Victim

If you suspect you may have fallen victim to identity theft, you should immediately:

Contact the three major credit bureaus and request a fraud alert be placed on your credit report.

Equifax: 800-525-6285
Experian: 888-397-3742
TransUnion: 800-680-7289

Call Arbor Financial Credit Union at 269.375.6702 and ask for Membership Services.

Zelle® Center

Only send money to people you know and trust

Money moves fast with Zelle®. Directly from bank accounts to bank account within minutes*. So, it's important you know and trust the people you're sending money to. You can't cancel a payment once it's been sent if the recipient is already enrolled with Zelle, so it's important to get it right the first time.

Learn more about Zelle

 

Beware of payment scams

If you send money to someone you don't know for a product or service you might not receive (like paying for something in advance), you may not get your money back.

Treat Zelle like cash

Money moves fast - directly into the enrolled recipient's bank account. Make sure you're sending to the right person by confirming the last name displayed is that of your recipient.

man looking at phone happy