Updates as of 6/1/20:
We have been busy serving our membership during this public health challenge through our virtual services, and we are truly excited to announce the opening of our lobbies!
Keeping You Safer
You will notice some changes we have made to our lobbies as we continue to monitor state and federal guidelines. For everyone's safety, we have made the following adjustments:
Virtual Services - We're Just A Click or Call Away
- Social Distancing - We will be adhering to social distancing guidelines in our lobbies. Please use the floor markings to maintain at least six feet from others while inside.
- Cough Guards - We have installed acrylic cough guards at many of our service areas.
- Masks - We are requesting that visitors plan on wearing a mask when onsite where social distancing is not able to be achieved.
We continue to offer services from the comfort of your home, and you can schedule an appointment
to meet in-person or by phone, or you can reach us at (269) 375-6702 between 7:00 a.m. - 7:00 p.m., Monday - Friday, and 9:00 a.m. - 1:00 p.m. on Saturday.
We also offer the ability to apply online
- New Accounts (Savings, Checking, New Member, etc.)
Access To Your Money
You have easy access to your money 24 hours a day through mobile or online banking. And, you can always visit our drive-thrus or access cash at any of our 37,000 fee-free ATM locations. As always, our staff is ready to assist you with all your financial needs. Please call or stop by to see us if we can help.
Updates as of 4/17/20:
We are making adjustments to the requirements of our free Momentum Checking to benefit you during this unusual time.
For the month of April, we are reducing the number of swipes you need to earn more:
Updates as of 4/15/20:
Like many financial institutions across the nation, our mobile and eBanking systems are experiencing intermittent down time due to an overload from excessive online banking usage. We are working diligently with our systems provider to restore the issue, and apologize for the inconvenience this may be causing. If you need immediate account information, please contact us by phone at 269-375-6702.
You may use this link HERE to check the status of your stimulus check from the IRS.
This link will also provide you with the following resources and functions:
- If you have not received your stimulus payment yet, it allows you to check the status of yours, so you'll know approximately when it will reach your bank account or be mailed.
- If you filed tax returns in 2018 and/or 2019 and did not provide your direct deposit information -- meaning that you either chose to receive your tax refund as a check, or didn't get a refund at all -- you'll be able to share this information with the IRS if you choose to do so.
- If your payment hasn't been issued yet, you can confirm whether you want to receive it by direct deposit or check. (Note: Direct deposit will be much faster.)
Updates as of 3/24/20:
The "Stay Home, Stay Safe" executive order issued by Governor Whitmer is in effect for the next three weeks, and we wanted to assure you that Arbor Financial is here for you during this time. We have already taken important steps to help keep employees and members healthy, but now it is necessary to bolster our efforts by further limiting the amount of people who come into the branches.
Branches: Drive-Thru for Transactions, Meetings by Appointment
As a financial institution, Arbor Financial is deemed an essential service provider during this COVID-19 response, and we will remain open to serve our members. However, in light of the Governor's order, we will now have an appointment-only policy for members who need to meet with us inside one of our branches. You may schedule an in-branch appointment online or by calling (269) 375-6702. Please continue to use our drive-thrus for transactions.
We Will Remain Open
As a credit union, our employees are considered to be part of the Essential Critical Infrastructure Workforce as determined by the U.S. Department of Homeland Security and is included in Governor Whitmer's order. We will be here for you throughout the COVID-19 situation, and you will continue to have full access to your money through our branch drive-thrus, ATMs, online banking and mobile app. Arbor Financial Credit Union is a federally insured financial institution through the National Credit Union Administration (NCUA), and your money is safe and working for you.
Financial Relief Program
If you are being financially impacted, we are working with members to provide solutions with our Arbor Financial Relief Program, including fee-free Skip-a-Payment options, Relief Loans, 90-Day No Pay Loan options, and possible relief for mortgage or commercial loan payments.
In times of uncertainty, it's helpful to remember that you're not alone. We've been here since 1935, we're here to help now, and we'll still be here when normal life resumes. Don't hesitate to contact us to discuss how we can help you.
We're Just A Click or Call Away
The safest and easiest way to access your money 24 hours a day is through our online banking or mobile app, or by visiting a fee-free ATM at one of our 37,000 locations. Our staff is ready to assist you with all of your financial needs. Please call us at (269) 375-6702 between 7:00 a.m. - 7:00 p.m., Monday - Friday, and 9:00 a.m. - 1:00 p.m. on Saturday.
We wish you good health in the coming days, and please let us know if we can help in any way. During this time of separation, we are together more than ever through our commitment to keep each other safe and healthy.