Updates as of 3/24/20:

The "Stay Home, Stay Safe" executive order issued by Governor Whitmer is in effect for the next three weeks, and we wanted to assure you that Arbor Financial is here for you during this time. We have already taken important steps to help keep employees and members healthy, but now it is necessary to bolster our efforts by further limiting the amount of people who come into the branches.

 

Branches: Drive-Thru for Transactions, Meetings by Appointment

As a financial institution, Arbor Financial is deemed an essential service provider during this COVID-19 response, and we will remain open to serve our members. However, in light of the Governor's order, we will now have an appointment-only policy for members who need to meet with us inside one of our branches. You may schedule an in-branch appointment online or by calling (269) 375-6702. Please continue to use our drive-thrus for transactions.

 

We Will Remain Open

As a credit union, our employees are considered to be part of the Essential Critical Infrastructure Workforce as determined by the U.S. Department of Homeland Security and is included in Governor Whitmer's order. We will be here for you throughout the COVID-19 situation, and you will continue to have full access to your money through our branch drive-thrusATMsonline banking and mobile app. Arbor Financial Credit Union is a federally insured financial institution through the National Credit Union Administration (NCUA), and your money is safe and working for you.

 

Financial Relief Program

If you are being financially impacted, we are working with members to provide solutions with our Arbor Financial Relief Program, including fee-free Skip-a-Payment options, Relief Loans, 90-Day No Pay Loan options, and possible relief for mortgage or commercial loan payments.

 

In times of uncertainty, it's helpful to remember that you're not alone. We've been here since 1935, we're here to help now, and we'll still be here when normal life resumes. Don't hesitate to contact us to discuss how we can help you.

 

We're Just A Click or Call Away      

The safest and easiest way to access your money 24 hours a day is through our online banking or mobile app, or by visiting a fee-free ATM at one of our 37,000 locations. Our staff is ready to assist you with all of your financial needs. Please call us at (269) 375-6702 between 7:00 a.m. - 7:00 p.m., Monday - Friday, and 9:00 a.m. - 1:00 p.m. on Saturday.


We wish you good health in the coming days, and please let us know if we can help in any way. During this time of separation, we are together more than ever through our commitment to keep each other safe and healthy. 



Updates as of 3/18/20:

As we continue to navigate the COVID-19 situation, we are not only thinking about your financial security, but your health as well. We are adapting how we serve you in the branches by practicing "social distancing" and also requesting that members complete transactions at the drive-thru only. If you need to open an account or discuss a loan, then we welcome you to come inside to meet. We encourage you to make an appointment online to minimize wait time.
 

Access to your money

The safest and easiest way to access your money 24 hours a day is through our online banking or mobile app, or by visiting a fee-free ATM at one of our 37,000 locations. Our staff is ready to assist you with all of your financial needs. Please call us at (269) 375-6702 between 7:00 a.m. - 7:00 p.m., Monday - Friday, and 9:00 a.m. - 1:00 p.m. on Saturday.
 

We're here to help you

Now, more than ever, we are here to support members like you. If you need financial relief, we have waived the fee for the Skip Payment program and are available if you have any other concerns.
 

Protect yourself from cyber scams

It is important to note that if we reach out to you, we will never ask for confidential information, such as your name, password, personal identification number (PIN) or other account information. You can review the Federal Trade Commission's advice for consumers to protect yourself from scams.
 

Promoting health and safety

We are proud to be a part of your lives and are honored by the trust you place in us. Our number one priority is protecting the health and safety of our members, community and employees who are here to serve you. Thank you for your understanding, flexibility and patience while we adjust and respond to the COVID -19 outbreak.

3/16/20

What you need to know:

Here at Arbor Financial, our top priority is the health and safety of our members, employees, and community. Due to the ongoing concerns about the Coronavirus (COVID-19) outbreak, we are closely monitoring the latest reports from the Centers for Disease Control (CDC) as well information from state and local agencies.

We are reaching out to assure you that we are here for you, and to remind you that there are many ways in which we can help you with your banking needs:

  • We recommend that you access your account from home at any time using Arbor's online or mobile app to quickly move money between your accounts, pay bills, deposit a check with the mobile app, check your balances, and more.
  • Call (269) 375-6702 to speak with our staff if you have questions or concerns. We are here to help and provide assistance now and in the future.
  • Quickly get a loan by speaking with one of our lending experts at (269) 488-5945 (KWIK) or by applying online.
  • Apply for a mortgage or refinance your existing mortgage online with historically low rates being offered.
  • Access your money at over 37,000 surcharge-free ATMs through the CO-OP ATM Network and 5/3rd Bank Jeanie Network.
  • Use one of our many drive-thru windows at the branches for convenience.
  • Speak with someone at a branch or schedule an appointment.
    • Rest assured that if you do, we have taken additional steps in our daily cleaning procedures and have made hand sanitizers readily available for you. Our staff has been made aware of best practices recommended by the CDC to help ensure the safest environment possible.
  • We will use email and social media to communicate vital information, so please consider following us on Facebook if you aren't already.
  • Keep in mind that scams and spoofing may increase during this time. Please do not give out your personal information to non-trusted sources. 

We will continue to closely monitor the situation and stand ready to serve you. Please don't hesitate to contact us at (269) 375-6702 if we can be of assistance.

Julie Blitchok

CEO/President